Honest, simple shipping.
Every lamp is in stock, hand-finished in our Perth studio and ready to ship. Here's how delivery works, and what to do if something isn't right.
Where we ship
Lead times by region.
Lamps are in stock — these times begin from dispatch, usually the same or next business day after you order.
Australia
3 – 5 business days
Free shipping Australia-wide, every order. Tracked via Australia Post, signature on delivery. Most orders ship the same or next business day.
New Zealand
5 – 7 business days
Flat NZ$25 shipping via Australia Post International. Tracked end-to-end. NZD pricing at checkout.
International
7 – 14 business days
Calculated at checkout via DHL Express. Tracked. Customs and duties (where applicable) are paid by the buyer on delivery.
How it works
Dispatch, packaging, tracking.
In stock, ready to ship
Every lamp is hand-finished in our Perth studio in small batches and kept in stock. When you order, we pack it and send it — most orders leave the studio the same or next business day.
Packaging
Every lamp ships in a fitted recycled cardboard box with biodegradable cushioning. We do not use plastic foam. The bulb ships in its own box inside the main shipper.
Tracking
You will receive an email with a tracking link the moment your lamp leaves the studio. If you do not see it, check your spam folder, then write to us at hi@twowaves.com.au.
Lost or delayed
If your tracking shows no movement for more than seven business days, write to us. We open a claim with the carrier and arrange a replacement at our cost.
If it isn't right
Returns made simple.
30-night in-home trial
Try it where you live
If your lamp doesn't fit your space, send it back within 30 days of delivery for a full refund (less original shipping). Original packaging is helpful but not required.
Damaged in transit
Free replacement
Send us a photo within 7 days of receiving it. We replace at no cost. No need to ship the damaged piece back.
Custom commissions
Non-refundable
Bespoke commissions are non-refundable, but if there is a defect or the piece does not match our agreed specification, we repair or remake at our cost.
Refund timeline
5 – 7 business days
Once your return arrives at our studio and is inspected, we refund the original payment method. Your bank may take an extra day or two to show it.
Electrical safety
Built for Australian power.
Every Two Waves lamp runs on 240V / 50Hz mains power through a moulded Australian plug and a fabric-covered flexible cord, with an inline on/off switch. The plug and cord are certified to Australian standards — AS/NZS 3112 for plugs and AS/NZS IEC 60227.5 for flexible cords — and carry the Regulatory Compliance Mark (RCM).
The lamp is for indoor domestic use only. Fit an E27 LED globe no brighter than max 8W, warm white only, and never exceed that wattage. Keep it away from water and don't use it outdoors. If the cord or plug is ever damaged, stop using the lamp and write to us for a replacement cord.
Last updated · June 2026
Your rights
Australian Consumer Law.
Nothing in this shipping or returns policy excludes or limits the consumer guarantees provided by Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For full information about your rights as a consumer in Australia, visit accc.gov.au.
Last updated · May 2026