Shipping policy

1. Production lead time

Each lamp is made to order in our Perth studio. Production typically takes up to 5 business days before your lamp ships. The date you place the order does not count as day one.

If you need a piece by a specific date (a gift, a move-in), write to hi@twowaves.com.au before ordering — we'll let you know if it's possible and, if so, prioritise the print.

2. Australia

Free shipping on orders A$200 and above. Below that, flat A$15.

  • Carrier: Australia Post or Sendle (whichever offers the best service to your area)
  • Lead time after dispatch: 3–5 business days
  • Tracking: included
  • Signature on delivery: included

3. New Zealand

Flat NZ$25 shipping.

  • Carrier: Australia Post International / NZ Post handover
  • Lead time after dispatch: 5–7 business days
  • Tracking: end-to-end
  • Customs duties: typically not applicable for items below NZ$1,000 (currency tip, not legal advice — check your local rules)

4. International (rest of world)

Calculated at checkout via DHL Express.

  • Carrier: DHL Express
  • Lead time after dispatch: 7–14 business days (most destinations)
  • Tracking: included
  • Customs duties, taxes and clearance fees: paid by the buyer on delivery, not included in our prices.

5. Tracking

You will receive an email with a tracking link the moment your lamp leaves our studio. If you don't see it, check your spam folder, then write to us at hi@twowaves.com.au.

6. Delivery delays

While we and our carriers do everything we can to deliver on time, occasional delays happen — public holidays, weather, customs processing. We are not liable for delays caused by carriers or customs.

If your tracking shows no movement for more than 7 business days, write to us. We open a claim with the carrier and arrange a replacement at our cost where appropriate.

7. Wrong address

Please double-check your shipping address at checkout. If you realise it's wrong, write to us within 24 hours and we'll do our best to update it before dispatch.

If a parcel is returned to us due to an incorrect address provided by the customer, we can re-ship at the customer's cost or refund the purchase less the original shipping cost.

8. Damaged in transit

If your lamp arrives damaged, send us a photo within 7 days of receiving it. We replace at our cost. See our Refund & Returns Policy for details.

9. Local pickup

We currently offer local pickup in Scarborough by appointment only. Select Local pickup at checkout if available, or write to us to arrange.

10. Carbon and packaging

We pack each lamp in a fitted recycled cardboard box with biodegradable paper cushioning. We do not use plastic foam. Where the carrier offers carbon-neutral shipping (DHL GoGreen, Sendle's 100% carbon neutral default), we opt in.

11. Contact

Two Waves
Scarborough, Western Australia
hi@twowaves.com.au