Frequently asked.
Everything you might want to know about our lamps, our process, shipping, and care. If your question isn't here, write to us.
Buying
Ordering & shipping.
How long does it take to receive my lamp?
Every lamp is in stock — most orders ship the same or next business day. From dispatch: Australia 3–5 days, NZ 5–7 days, international 7–14 days. We send tracking the moment your lamp ships.
Do you ship internationally?
Yes — we ship worldwide via DHL Express. Shipping is calculated at checkout based on your destination. Customs duties, where applicable, are the buyer's responsibility.
Can I cancel or change my order?
Yes — as long as it hasn't shipped. Since lamps go out quickly, write to us as soon as you can. Once it's with the carrier we can still redirect the delivery address, but no longer cancel.
Do you offer a warranty?
Every lamp comes with a 12-month warranty against material and workmanship defects, in addition to your rights under Australian Consumer Law. If something goes wrong, write to us — we'll repair or replace.
Product
About the lamp itself.
What kind of bulb does the lamp use?
A standard E27 socket. Every Two Waves lamp ships with a warm 2200K LED bulb (IKEA LUNNOM — 470 lumens, 2.9 W, ~15,000 hour life) — the right temperature for the diffuser. Replacement globes are widely available — stay warm white and max 8W.
What is the shell made of?
Plant-based PLA bioplastic, derived from corn starch. It is recyclable and biodegradable in industrial composting facilities.
Is it safe to leave on for hours?
Yes. The included 2.9W LED runs cool and is fully enclosed in the bioplastic shell. Leaving it on all evening uses barely any power — a fraction of a cent of electricity in Australia.
Will the print lines change with time?
No. Bio-PLA is dimensionally stable indoors. The texture and color you receive is the texture and color you keep.
Are the lamps dimmable?
The lamp's own switch is on/off only, but the included LED is dimmable — pair it with a dimmable socket, or a smart bulb (Philips Hue, Wiz), for a fully tunable atmosphere.
Returns
If it isn't right.
Can I return a lamp?
Yes — within 30 days of receiving it. Use it in your space, see how it lives with you. If it isn't right, send it back and we'll refund you in full (less the original shipping cost).
What if my lamp arrived damaged?
Send a photo within 7 days of receiving it and we'll arrange a free replacement, no return needed for the damaged piece. Our packaging is robust but transit is unpredictable.
Do custom or commission pieces qualify for returns?
Bespoke commissions are non-refundable, but if there's a defect or it doesn't match what we agreed, we'll fix it on us.
Care
Living with your lamp.
How do I clean it?
A soft dry cloth, monthly. For deeper dust in the texture grooves, a soft brush or compressed air. Avoid solvents — they can dull the bioplastic surface.
Where should I place the lamp?
Anywhere that doesn't see direct, prolonged sunlight (which can fade the color over years). Otherwise — bedside, desk, shelf, console table. The cord is 1.8 meters.
What if a piece breaks?
Write to us with a photo. Bulbs and cords we replace at cost. Shells we can sometimes repair, sometimes reprint at a discount. Repair, don't replace, is our principle.
Still curious
Couldn't find your answer?
Write to us. We answer every email — usually within one or two business days.